Frequently Asked Questions
Everything you need to know about our premium berry infusions and blends.
How should I store my loose leaf tea to maintain freshness?
To keep your tea vibrant and flavorful, store it in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using an airtight tin or a sealed pouch.
Do your berry teas contain caffeine?
Most of our fruit and berry infusions are naturally caffeine-free. However, some of our berry-flavored black or green tea blends do contain caffeine. Please check the product description for specific details.
How long does shipping take within the country?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Are your tea ingredients organic and ethically sourced?
We prioritize high-quality, natural ingredients. Many of our berries and herbs are organic, and we work closely with suppliers who practice sustainable and ethical farming methods.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food or tea products. If your order arrived damaged or if you received the wrong item, please contact us within 14 days for a replacement or refund.
Can I track my order once it has been placed?
Yes! Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.