Returns & Exchanges
At The Berry Tea Shop, we want you to be completely satisfied with your tea experience. If your selection doesn't meet your expectations, our simple returns process ensures a hassle-free resolution.
Contact Our Team
Email our customer support within 14 days of receiving your order with your order number and a brief explanation of the issue.
Prepare Your Package
Ensure the tea is in its original, unopened packaging to qualify for a return due to health and safety regulations.
Ship the Items
Securely pack your items and send them back to our boutique shop using a tracked shipping service to ensure safe arrival.
Receive Refund or Exchange
Once we inspect the returned items, we will process your full refund or send out your replacement tea within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing